We reserve the right to delay or cancel your order if security checks taken on your card do not match the checks needed by our security department. Email confirmation will be sent to the address provided to update you of the processing of your order.

Rest of the World
We can deliver outside the UK, by special arrangement. Please contact our Sales Team for details. - sales@superetrader.co.uk

We can ship to all Countries within the EU:

Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Please beware that there maybe delays with the delivery services we use. We request that customers please be patient when waiting for a delivery to be made. We may also delay an order being processed if we are not happy with the security of the order, or delivery address.

• If you need to return any goods please contact our Support Staff via email to discuss the fault before the goods are returned. support@superetrader.co.uk.  Returns will not be dealt with over the phone by our Sales team.
• (Quite often we can resolve the problem via email, if we need to contact you for further information we will do so.)
• All returns are dealt with via email using a queue based system, emails will usually be answered within 24hours.
• All returns must be in stock condition in the original boxes with all documentation for the return to be accepted. 
• All returns must have a valid returns number generated by our Support Team via email support@superetrader.co.uk. This will speed up the returns process and avoid errors.
• As described within our terms and conditions you will have a right for 7 days to withdraw from the order and return the goods, however if goods are returned outside this period or in a used condition then a restocking fee may be charged.
• If a machine proves faulty within the first 28 days, then provided you still have the warranty card we will normally replace it ourselves from stock. After 28 days, it is likely that the machine will be returned direct to the repair centre.  Depending upon the manufacturer your faulty item may be sent for repair.
• You are responsible for ensuring the safe delivery of returned items and any cost incurred for this are the responsibility of the purchaser. We will not normally make any charge for these goods to be returned back to you unless an item returns that is not confirmed faulty. We do reserve the right to levy a handling charge in the event of the returned goods being "no-fault found".
• You are responsible for the packaging of items to ensure transit damage is eliminated and they reach us in perfect condition.  Goods returned damaged in transit are not our responsibility. 
• Opened software will not be accepted for credit. Faulty disks will normally be replaced.  We will not refund software that is returned registered as part of a bundle.

We try to test the majority of our goods before they are shipped in order to minimise any potential faults, to reduce any inconvenience to you. However if you do believe that a product sent to be faulty please email our Support Team for a solution at support@superetrader.co.uk.

Sometimes we can often resolve the problem via email so there maybe no need to return the product. Please contact our Support Team at SuperEtrader and if the problem cannot be resolved, they will open an account for you and issue a returns number to get the item returned to us. - support@superetrader.co.uk

It is important to have this returns number, as without it it can cause long delays. Please include all details and how to recreate the fault. When we receive your goods we will test, and if faulty we will usually ship new items out to you within 2 days (subject to stock), many will be replaced on the same day.

If we cannot re-create the fault, or it is unclear we will contact you to discuss the problem further, therefore please make sure you provide a contact telephone number.

The goods must be returned in their original condition with all documentation and original boxes. Opened and registered software cannot be refunded. See our terms and conditions section for full details.